A place to grow


Susy Madrugo shares why, for her, Mydentist is a place she’s always been able to grow professionally, achieve her ambitions, even when others said she wouldn’t, and gain a healthy work/life balance.

In 2018, more than 400 Mydentist team members celebrated being with the company for a decade or more. Susy Madrugo is one of that number.

As one of four Mydentist clinical directors, Susy provides additional support to around 1,000 clinicians across 200 practices and in her own words ‘helps to take away some of the stresses and worries of those working in frontline dentistry’.

Becoming clinical director

‘I joined Mydentist 11 years ago having relocated from Portugal to take on the role of an associate dentist working from a four-surgery practice in Bristol. Looking back, I remember it was on my first day of induction that I decided I wanted to work my way up to becoming a clinical director – the role sounded perfect for me. I was told by friends working in dentistry that I’d be lucky to achieve this ambition – but never by anyone in Mydentist, quite the opposite in fact.

‘My time at my first practice was a challenge, we were a small team managing a large number of patients. But the sense of community I felt from the practice and the wider Mydentist team spurred me on to develop.

‘That’s exactly what I did with the support and mentoring from the team at Mydentist.

‘I completed course after course through the in-house Mydentist Academy and I loved every minute of it. I had caught the learning bug. Mydentist even supported me through my postgraduate degree at Bristol University by being flexible so that I could attend my lectures.

‘Soon I became more vocal in the business by sharing my ideas and suggestions. They listened to me and I felt like I was contributing to the success of the practice I worked in.

‘In 2012 I was promoted into the newly created role of clinical support manager. I spent one day a week out of practice coaching clinicians in Bristol and the south west and working closely with practice managers and area teams. I became a helping hand to practices by taking away, or supporting them through, some of the wide range of challenges they face.

‘Just three years later I was offered another opportunity by Mydentist – the one I’d been working towards since that first day on my induction – the position of clinical director for Wales and west.’

Work/life balance

‘For me the role of clinical director has always been so important. Being a dentist can be lonely, stressful and mounting pressures, such as increased administrative and regulatory responsibility, mean that you can get distracted from treating patients.

‘As a clinical director, I act to alleviate some of that stress by working with the practices and, through our support network, we make sure that no dentist, dental nurse, practice manager or anyone in the business feels they’re working alone. It’s very much a team effort.

‘The following year, I also had the opportunity to work in another business within the IDH Group, Dental Directory, as head of clinical. It enabled me to see a difference side to dentistry and investigate further the materials used, be involved in more training of dentists and staff and it helped to develop me too.

‘But it wasn’t long before I was back in the Mydentist fold. I was on maternity leave after my first child, a beautiful little girl, when I received a call to say they wanted to appoint me as a clinical director again. It’s rare that companies not only support new mums, but also give them opportunities for development – that’s something I’ve witnessed first-hand and throughout my career as I’ve watched my colleagues progress. Work/life balance is important and Mydentist recognises that.

‘It’s always been important in my career that I’m part of a team that supports others to achieve their goals – I suppose that’s one of the reasons I had ambitions to become a clinical director from the very start of my career with Mydentist.

‘I’ve always felt it’s a place I could grow and that’s proven true. What more could you want?’


Susy Madrugo

Susy Madrugo

Author at Young Dentist

Susy Madrugo is clinical director at Mydentist for Wales and south west.

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